Play Safe With Us at Buran Casino
Gambling should stay a form of entertainment you control. We have built practical safeguards into your account so you can set limits, take a break or step away entirely whenever you choose.
Our Commitment to Your Wellbeing
We hold licence 8048/JAZ2017-042 from Curaçao eGaming, and with that comes a duty of care we take seriously. Since launching in 2017 under Araxio Development N.V., our team has treated player wellbeing as part of the product, not an afterthought.
Our systems monitor play patterns in the background. If we notice sharp changes in deposit frequency, bet sizing or session length that suggest distress, a trained member of our team will contact you privately and offer support. There is no judgement and no penalty; your account stays fully active unless you decide otherwise.
Know the Warning Signs
Problem gambling rarely announces itself. These signs come from Gambling Help Online's screening guidance, and even one of them is worth acting on. If you recognise yourself in the list below, our tools in the next section can help you pull back immediately.
- Chasing losses with bigger or more frequent bets
- Borrowing money or using credit to keep playing
- Hiding the time or money you spend gambling from family and friends
- Feeling irritable, anxious or restless when you try to stop
- Playing for longer than you planned, session after session
- Gambling to escape stress, boredom or low mood
- Neglecting work, study or relationships because of play
- Chasing the win you believe is due, despite mounting losses
Tools You Can Use Today
Every tool below sits in your account under Profile, then Responsible Gaming, and applies instantly. None of them cost anything, and you can tighten limits at any time (loosening them takes effect after a 24-hour cooling period, by design).
- Deposit limit: cap the amount you can deposit per day, week or month, activated under Responsible Gaming in your profile.
- Loss limit: set the maximum you are prepared to lose in a period; once reached, betting stops until the window resets.
- Wagering limit: restrict total bet amounts over a set timeframe regardless of outcomes.
- Session reminder: a pop-up clock at 30, 60 or 120 minute intervals telling you how long you have been playing.
- Reality check: a stronger alert that pauses the game and asks you to confirm you want to continue.
- Cooling-off period: a short break from 24 hours to 30 days during which your account is frozen.
- Self-exclusion: a formal, longer-term block described in detail below.
Self Exclusion, Step by Step
You can request self-exclusion yourself through Responsible Gaming settings, or by emailing [email protected] with the subject line Self-Exclusion. Our 24/7 live chat can also process the request in minutes. We support five durations:
Once active, self-exclusion cannot be reversed early, even by our support team. Any balance remaining in your account stays yours; we will return it to your original deposit method or a verified alternative. Open bets are settled normally, and winnings are paid out with the balance. Promotions and bonus offers stop immediately.
When the chosen period ends, your account reactivates only after you contact support, confirm your decision in writing and complete a 24-hour reflection window before play resumes. For permanent exclusions, we remove your account entirely and return remaining funds within the standard 0-24 hour withdrawal timeframe.
| Duration | What happens |
|---|---|
| 24 hours | Account frozen for one day, quick reset option |
| 7 days | Week-long break, reactivation on request after expiry |
| 30 days | Monthly cooling-off, full reactivation review |
| 6 months | Extended exclusion with support follow-up |
| Permanent | Account closed, balance returned, marketing stopped |
Keeping Under 18s Out
You must be 18 or over to hold an account with us. Our KYC process verifies your identity, proof of address and payment method before your first withdrawal, and we can request documents at any point if an account's age is in doubt. Accounts found to belong to minors are closed and forfeited.
If children or teenagers can reach your device, please use parental control software such as Net Nanny, Qustodio or CyberPatrol to block gambling sites. Never leave your session logged in on a shared device, and keep your password private.
Free Help Across Australia
Sometimes the best support is a conversation with someone outside the game. These Australian services are free, confidential and available around the clock. Calling them has no effect on your account with us, and we will cooperate with any counsellor-directed exclusion you request.
| Service | Contact |
|---|---|
| Gambling Help Online (counselling and chat) | 1800 858 858, gamblinghelponline.org.au |
| Lifeline (crisis support, 24/7) | 13 11 14, lifeline.org.au |
| Gamblers Anonymous Australia (peer meetings) | gaaustralia.org.au |
| Gambling Help Queensland (self-help tools) | gamblinghelpqld.org.au |
Talk to Our Team Directly
Our support staff receive training on responsible gambling conversations, and any of them can walk you through limits or exclusion on the spot. Reach us 24/7 through live chat in your account or by emailing [email protected]; put Responsible Gaming in the subject line and your request is prioritised.
If you would rather a family member or counsellor raise a concern on your behalf with your written consent, we will accept that too. No question about your play is too small to ask us, and asking never puts your account at risk.
Frequently asked questions
Can I lower my deposit limit straight away?
Yes. Tightening any limit takes effect immediately. Loosening or removing a limit only applies after a 24-hour waiting period so you have time to reconsider.
What happens to my money if I self-exclude?
Your remaining balance is returned to your deposit method or another verified option. Open bets settle normally and winnings are paid out with the balance before the account freezes.
Can I end a 30-day cooling-off early?
No. Cooling-off periods and self-exclusions run their full length and cannot be reversed by support, which is the point of the tool.
Do you block gambling across other sites too?
Our exclusion covers Buran Casino only. For Australia-wide blocking, ask Gambling Help Online about free tools such as BetStop, the national self-exclusion register.
Is my conversation with support confidential?
Yes. Responsible gaming requests are handled privately by trained staff and have no impact on your standing as a player.